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Apology over quality of care

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IT has been nearly three years since Angela Tomlin lost her battle with cancer.

But her husband Russell, 70, relives the events of her final weeks every day.

He was so appalled by the care she was receiving that he began to keep a diary.

It makes for difficult reading and details a catalogue of problems, including:

A doctor at City Hospital being regularly one or more hours late

Doctors not being clear when explaining diagnoses and treatment

A bathroom covered in urine and faeces being shared by both men and women due to the female one being broken.

"It's very difficult, I don't think I will ever be able to get closure," said Mr Tomlin,

"It was dreadful. The lack of communication and empathy we received was unacceptable, as was the nursing care after Angie's operation. I've lost all faith in the NHS as a result."

In one incident, Angela was said to have crawled to the bathroom after an operation.

Mr Tomlin, from Toton, has complained to Nottingham University Hospitals NHS Trust twice through their Patient Advice and Liaison Service (PALS) and then to the Parliamentary and Health Service Ombudsman, asking for an independent review to be carried out.

Although the ombudsman's report concluded there appeared to be "some shortcomings in the communication and nursing care" given to Mrs Tomlin, who was 64 when she died, they declined to investigate the matter further.

Undeterred, Mr Tomlin has taken his diary and concerns to Broxtowe MP and health minister, Anna Soubry.

Mrs Tomlin was first diagnosed with endometrial cancer – which affects the womb lining – in 2007, about 15 years after having a hysterectomy.

After successful treatment she was in remission until July 2009, when she had to go through another course of chemotherapy and radiotherapy. In August 2010 Mr Tomlin said they were told by their doctor at City Hospital that there was no more treatment available and that Mrs Tomlin had weeks to months left.

By this time Mrs Tomlin had also been diagnosed with a colovaginal fistula. They were advised the only way to treat this was a colostomy, which Angela was not strong enough to withstand.

They arranged a second opinion at Leicester Royal Infirmary, where Mr Tomlin said they were told Mrs Tomlin had a 70 per cent chance of response to the procedure and agreed to treat her. Mr Tomlin said: "The question that I can't get out of my mind is why did they refuse further treatment at the QMC and agree to it at Leicester?

"I can't help but feel it might have made some difference to Angie's recovery if she'd had the colostomy sooner."

The ombudsman's report states it would not have made any difference when Mrs Tomlin had the colostomy.

The operation was eventually carried out at the Queen's Medical Centre in September 2010 and Mrs Tomlin was allowed home ten days after and appeared to be recovering.

However, in October she began to deteriorate and was rushed in to hospital, where she was diagnosed with an internal infection.

In the next six days Mr Tomlin said his wife began to improve but was then diagnosed with MRSA and continued to deteriorate. She died at home on October 31, 2010.

Apology over quality of care


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