POLICE have apologised to a robbery victim who suffered a heart attack days after the incident.
Balwinder Dhami, 65, was subjected to a 15-minute ordeal by four attackers who barged in to her Kimberley home.
They threatened her with a kitchen knife and squirted her with detergent, as well as pouring two bottles of Lucozade over her after she became unconscious from their punches.
Five days afterwards, Mrs Dhami had a heart attack.
In the weeks and months that followed, her son Harnack Dhami said he became increasingly frustrated with how Notts Police communicated with him and his mother.
He complained to the Independent Police Complaints Commission, which forwarded the complaint to Notts Police, who have now held a meeting with Mr Dhami.
The force apologised that their service did not meet his expectations and Mrs Dhami has since been visited by a police officer at home.
Mr Dhami said: "The complaint wasn't about pointing fingers but what we did want was some closure and some understanding about where things were with the investigation. My mum was unsure as to whether she would have to go to court and was finding it difficult to move on.
"We didn't feel the police were being pro-active and we didn't feel they were communicating with us and we did not feel supported as a result, which is not what you expect.
"We went to the media, which we didn't want to do, but it was the only way we could get any information."
Mrs Dhami's attackers forced their way into her bungalow in Bassett Close after she answered the door at around 8pm on August 25.
There have been no arrests in the ongoing investigation.
Following the heart attack, Mrs Dhami spent around three months in hospital and underwent three operations.
Mr Dhami, 42, of Leicester, said: "We are disappointed with the lack of arrests. My mum's attackers are still out there and she is constantly looking over her shoulder."
A spokesman for Notts Police said: "A number of public appeals for information have been issued. All leads have been followed up in relation to this case and an offender has yet to be identified.
"Our professional standards directorate received a letter of complaint. A sergeant met with the complainant to discuss the issues. We have taken on the complainant's comments as part of our work to strive to provide the best service we possibly can."
Anyone with information about the robbery should call Notts Police on 101.
