A MUM has hit out after she says her eight-year-old daughter was served a takeaway meal in a mouldy box.
Cherie Williams, 26, of Forster Street, Radford, claims her daughter's KFC snack box was mouldy when it was served from the KFC restaurant in Hucknall Lane, Bulwell.
The box was bought for Charleigh Bird, eight, by her grandmother Mandy Williams, 52, of Cinderhill Walk, Bulwell.
Mandy, who is a customer at the restaurant about once a week, said: "Usually I just give it her in her box, but luckily enough I tipped it out and the box was all green and mouldy."
She took the box back to the restaurant the next day and said the supervisor she spoke to claimed the markings were grease.
Miss Williams added: "I'm just so mad, she was just patronising and laughing and saying 'it's just where the chicken's been'."
Mum Cherie said: "My daughter had asthma as a baby and the doctor always said mould spores affect people with asthma even more so than other people.
"For them to not even offer a £1.99 refund, or a replacement meal, not even an apology, isn't on."
She added: "I've tried the KFC customer care-line but I can't get through, the longest I was on hold was 45 minutes before I gave up."
After the Post intervened, KFC has issued an apology.
A spokesperson said: "We're very sorry for this as we don't want any of our customers to have a bad experience in any of our stores.
"We have never had an issue like this before and are carrying out a thorough investigation to make sure that it is an isolated incident.
"Our customer care-line will be in touch with Miss Williams to offer her a gesture of goodwill."
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