A WOMAN says she is still awaiting a refund more than two months after a health clinic apparently ceased trading.
Janet Locklin spent a total of £787 on sessions at the Slimline Clinic after seeing an advert about its beauty treatments.
But part way through her course of treatments at the clinic, she received a text message stating the company had closed.
Mrs Locklin, 62, of Radcliffe-on-Trent, said: "I was shocked. I had only been in that week and the clinician said 'I'll see you on such and such', and then I got this text message from them."
Mrs Locklin first attended the Slimline Clinic, in Fletcher Gate, Nottingham city centre, last October and paid £299 for 12 sessions of the ultrasonic lipo inch loss treatment.
She then paid a further £138 in December for another 12 ultrasonic lipo sessions, before spending £350 in January on booking 12 facial treatments to run alongside the ultrasonic lipo sessions.
On March 1 she received a text from the clinic saying: "Hello Slimline Clinic here, we are no longer operating, all remaining sessions will be refunded via cheque over next 14 working days."
The message also told her to e-mail the company to request a refund for any outstanding sessions.
Mrs Locklin said: "I have sent three e-mails and a text saying they owe me a refund for 12 lipo sessions and six facials, but had no reply."
She added: "I'm losing hope now. I feel I've been let down as I've paid for a service I've not had."
The Post called the Slimline Clinic this week and was faced with an automated message with three options about making a booking, changing a booking, or asking for a refund.
Upon pressing for the refund option, an automated message then said to e-mail the company.
The Post phoned the number again yesterday and received an automated message saying "Welcome and thank you for calling Slimline Clinic", before the line then cut off.
After also twice e-mailing the company the Post hadn't received a response by last night.
The Post spoke to the Slimline Clinic's former landlords, who confirmed they ended their tenancy around March.
A spokeswoman for Nottingham City Trading Standards said: "We are aware of the company, but they are not involved in any active investigation."