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Patients at city hospitals happy with level of care

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NOTTINGHAM'S hospitals have come up trumps in a national patient satisfaction survey.

Over the last three months, Nottingham University Hospitals NHS Trust scored an average rating of 76.1 from inpatients and 67.9 from accident and emergency patients.

The stats are based on whether people would recommend the service to friends and family, with -100 the worst possible score and 100 the best.

A score greater than zero means patients would recommend the hospital.

Robert Newman was recently treated for a heart attack at the Queen's Medical Centre.

The 88-year-old from Wollaton said: "I've had very good experiences.

"They gave a really good level of care. It couldn't be better.

"It's great to have a hospital that you can be proud of. We are very lucky."

Mr Farrar from Bulwell agreed.

The 77-year-old said: "When I go in, it's the city hospital and it's one of the best around.

"The way they look after you is brilliant and the nursing staff are really good."

Patients leaving the QMC and Nottingham City Hospital were asked, either on the day of discharge or within 24 hours, to give feedback.

Jenny Leggott, nursing and midwifery director at Nottingham University Hospitals NHS Trust, said: "The 'friends and family' test is enriching our understanding of how our patients feel about their care. This invaluable feedback is used with other extensive sources, including patient surveys, compliments, complaints and feedback received via social media and websites such as NHS Choices and Patient Opinion, to further improve services for patients, their relatives and carers."

Tim Kelsey, NHS England's national director for patients and information, said: "The test is a major step forward for patients and for the quality of their care. Direct patient and citizen feedback is vital to improving the services the NHS provides."

The new survey will be conducted monthly and has been backed by David Cameron.

Dr Kelsey added: "This is the boldest move yet to promote real openness in the NHS and to concentrate on improvement in care."

Sara Gorton, deputy head of health at public-service trade union Unison, said: "It is heartening that the vast majority of patients do have a good experience in the NHS. The 'friends and family' test can act as a litmus test on what is happening in a hospital, but it must be part of a rigorous and wider inspection regime."

Patients at city hospitals happy with level of care


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