DO you find getting a train the sort of experience that has you jumping in the car for your next journey?
According to a recent study, only around half of people using trains in Notts are happy with the service provided.
A survey by Which? suggests that customer satisfaction levels are much lower than previously highlighted.
East Midlands Trains received 50 per cent satisfaction, while Cross Country, which operates services between Nottingham and Birmingham, were given 51 per cent.
Northern Rail, which runs a service from Nottingham to Leeds, received a satisfaction rate of just 44 per cent.
Passenger Rebecca Bergin, of Beaufort Court, Compton Acres, said she wasn't surprised with the results.
The 26-year-old trainee solicitor said: "The service seems to have been going downhill. I get trains from Birmingham to Nottingham on a regular basis and often find delays.
"Particularly on Sundays, the trains can be slow and often I have to change when I wouldn't have to on a week day."
Which?'s second annual train satisfaction survey was made up of 7,500 regular train users. The survey asked passengers for their overall satisfaction rate with a company and whether they would be likely to recommend it.
An East Midlands Trains spokesperson said: "We are always pleased to get feedback from our customers to help build on the work we are doing to drive up the quality of rail travel.
"Passenger satisfaction with rail services, of course, is also influenced by the decisions and performance of other organisations, such as the management of track and signalling by Network Rail, as well as Government investment, decisions and fares policies.
"Last month, this independent passenger survey by Passenger Focus demonstrated that 89% of passengers were satisfied with East Midlands Trains, representing the highest-ever level of customer satisfaction."
According to the new survey, only 22% of train users felt the service they received was improving.
The research also reveals that one in ten journeys result in passengers having a cause for complaint, but 82% don't bother to complain.
A Cross Country Trains Spokesman said: "The Which? report surveyed only a very small sample of CrossCountry customers, while the independent National Passenger Survey by Passenger Focus sampled around eight times as many people and last month reported 85% of Cross Country customers were satisfied with their journeys.
However, we know we can do more and this December we are hoping to introduce changes to our Nottingham timetables, with faster journey times to many destinations."
A Northern Rail spokeswoman said: "Over the past 12 months, we have focussed on improving the cleanliness and refurbishment of our trains; however, we know that we can always do more to meet our passengers' expectations.
"We recognise punctuality as one of the key concerns for our passengers and we have been working hard during difficult circumstances to recover performance to levels our passengers rightly expect.
"We understand that these are difficult financial times for our customers, which is why we maintain one of the lowest average fares in the country.
"We continue to work with the Government and the rail industry to drive down costs."
